Call Centre Recruitment
A call centre is the heartbeat of most businesses. The ability to communicate over the phone effectively is one of the most underrated skillsets. Things like tone, language and pace are important attributes that contribute to the success of an agent.
At Ethos360, we dive deep to understand the motivations of each candidate we speak to. What are their goals? Where do they want to be in 5 years’ time? By digging deep and understanding the ‘why’ we can match up people with the right opportunity.
We recruit for a variety of specialised roles, including:
Customer Service Staff
Telemarketing Teams
Call Centre Managements
Call Centre Team Leaders
Outbound & Inbound Sales
Tele-Sales
We recently worked with…
From small team to industry high performer
CompareClub is a Sydney-based broker that enables their customers to save money by comparing health and life insurance offers, energy bills and home loans. Theirs has been one of our favourite journeys, because we can see the value we’ve added by finding them the right people, and how they’ve contributed to the business’ growth and success.
Ethos360 was initially recommended to CompareClub for our industry knowledge of financial and insurance services.
We quickly placed their first sales team member and since then have been CompareClub’s exclusive recruiter.
Over 3 years, we’ve helped grow their team to a total of 50 staff with 28 sales agents, and seen our placements progress to team leaders and training managers. We’ve worked closely with the business in implementing various commission models and frameworks to help capture the best talent in the market, as well as improve retention rates and better incentivise their current staff.
“If you need a recruiter that can consistently provide high calibre candidates, even in the most challenging markets, you need to speak to Ethos360. Nathan helped me grow a small life insurance sales team to be one of the highest performing life insurance sales operations in Australia. I’ve worked with countless recruiters over my 17+ years of leadership. Nathan and the team at Ethos360 have consistently blown me away for 3 years straight and are, without a doubt, what all recruiters should aspire to be. Best in the business.”
– Dale Coombes –
Head of Sales at CompareClub.